Return Policy

Clearance Items:

 * All Items with CLEARANCE in the name are FINAL Sale items. DUE TO HYGIENIC PURPOSES THE FOLLOWING ITEMS WILL BE FINAL SALE WITH NO EXCEPTIONS: EARRINGS, LEGGINGS, YOGA PANTS, SWIMWEAR, UNDERGARMENTS, BRAS, BANDEAUS, HAIR ACCESSORIES (INCLUDING HATS AND BEANIES) SOCKS AND EYEWEAR. THERE WILL BE NO EXCEPTIONS ON THESE ITEMS.  
All returned items must be back to our boutique within 14 business days upon receiving the order. Anything received to our boutique after 14 business days will be denied. If the return is denied, you will be responsible to call and pay for the shipping back to you. All items may be returned for STORE CREDIT ONLY! We do not issue refunds. We do not cover any shipping costs, customers are responsible for shipping costs.

Exchanges:We do not offer exchanges because we can't guarantee the size you need will be in stock by the time we get your return back. Our products move very quickly! WE ONLY OFFER STORE CREDIT, NO REFUNDS. Once you are issued your store credit, it will expire in exactly one year of the issue date, so please don't forget about it!

Non-Returnable Items: There are certain items that cannot be accepted, the following are non-returnable.
Clearance Items
Final Sale Items such as, bralettes/bras/bandeaus, Leggings/yoga pants, hair accessories/hats/beanies, swimwear, undergarments, socks, and Eyewear. Due to hygienic purposes, there will be NO EXCEPTIONS on these items.
Items returned that are over the 14 business days allotted!


Processing Time: Once we receive your return it can take 3-5 business days for it to be processed and for the store credit to be applied to you. You will receive an email once your store credit is issued!


Damaged Items: If you believe you have received a damaged item, you have 3 business days (including Saturdays) to contact us about the damage. Please DO NOT just send it back. Email willowgraceboutique@yahoo.com with pictures and a description of the damage, also be sure to include a picture of your invoice.